Last Updated: 02/12/2025

Welcome to Pioneer Commercial Cleaning! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

2. Services Provided

Pioneer Commercial Cleaning offers a range of cleaning services designed to meet the needs of our clients. Specific details about our services can be found on our website.

3. Information We Collect

When you interact with us, we may collect:

– Personal Information: This includes details you provide directly, such as your name, email address, and phone number through contact forms or service requests.
– Non-Personal Information: Automatically collected information, such as IP address and device information through cookies and analytics tools.

4. Use of Information

We use your information for: Providing and improving our cleaning services. Responding to inquiries. Sending updates and promotions related to our services. Analyzing website traffic and user behavior.

5. Information Sharing

We do not sell or rent your personal information. We may share information with trusted third parties who assist us in operating our business and services, provided they agree to keep your information confidential. We will not share mobile information for marketing purposes.

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is entirely secure. We cannot guarantee the absolute security of your data.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect your user experience.

8. Your Rights

You have the right to:

– Request access to your personal information.
– Request correction or deletion of your personal information.
– Opt-out of marketing communications.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page with an updated revision date.

11. The Pioneer “We Own It” Guarantee

• 90-Day Performance Guarantee: If your documented cleaning-related complaints don’t drop within the first 90 days, Pioneer will refund your third month of service in full.
• Day-by-Day Assurance: After 90 days, if Pioneer fails to meet contracted cleaning standards on any given day—and you notify us within 24 hours via our official feedback channels—we will refund or credit that day’s service fee.
• Scope of Coverage: This guarantee applies only to services outlined in the contract (e.g., trash removal, surface sanitization, restrooms). It does not cover facility maintenance issues, consumable shortages, or messes created after cleaning.
• Complaint Submission: To qualify for a refund, issues must be reported within 24 hours using Pioneer’s designated system (QR code, online form, or phone).
• Policy Adjustments: Pioneer reserves the right to modify or discontinue this guarantee at any time. However, existing clients retain the terms active at their contract start.

12. SMS Messaging Program

By opting into our SMS messaging program, you can expect to receive various types of messages, including but not limited to:

– Reminder messages
– Notifications regarding scheduled appointments
– Messages related to our services offered

You can cancel the SMS service at any time by simply texting “STOP” to the message. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to 509-220-2630. Please note that carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider. For privacy-related inquiries, please refer to our Privacy Policy.
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13. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us at:Pioneer Commercial Cleaning
Email: info@pioneercomclean.com
Phone: 509-220-2630
Address: Spokane, WABy using our services, you consent to these Terms of Service and our Privacy Policy. Thank you for choosing Pioneer Commercial Cleaning!